Frequently Asked Questions

SecureSwap is India's escrow platform for domain transfers and freelance projects. The buyer's payment is held securely until delivery is verified, so neither party has to trust the other blindly.

Escrow is a process where a neutral third party holds payment until both sides fulfill their obligations. SecureSwap automates this digitally — the buyer funds the deal, the seller delivers, and payment is released only after verification.

Anyone in India aged 18 or older. Creating an account is free. KYC verification is required after you complete 3 deals.

Yes, SecureSwap works nationwide. All transactions are in INR, and payouts can be sent to any Indian bank account.

No. SecureSwap is an escrow layer, not a marketplace. You find your counterparty elsewhere (forums, social media, direct contact) and use SecureSwap to secure the transaction.

The seller lists a domain, and SecureSwap verifies ownership via WHOIS. The buyer pays into escrow, the seller initiates the transfer, and WHOIS is monitored every 30 minutes. Funds are released automatically when the registrant changes to the buyer.

SecureSwap checks the WHOIS database to confirm the seller actually owns the domain before any payment is accepted. This prevents fraudulent listings.

WHOIS is polled every 30 minutes. Most transfers complete within 1 to 5 days. There is a 7-day protection window with an automatic refund if the transfer fails.

The buyer gets an automatic full refund after 7 days if the registrant hasn't changed. No manual action is required.

Domain deals support amounts up to ₹50,000.

The client creates a deal with milestones and funds the full amount into escrow. The freelancer submits deliverables per milestone, the client approves each one, and funds are released incrementally as milestones are completed.

Milestones break a project into deliverable chunks. Each milestone has a title, amount, and optional description. Funds are released per approved milestone, giving both sides clarity and control.

Funds stay locked in escrow. The client can raise a dispute. If it can't be resolved between the parties, SecureSwap mediates using evidence submitted by both sides.

No. Terms are locked when the deal is accepted. This protects both parties from scope creep and ensures everyone is working from the same agreement.

Yes. Every deal has a built-in chat for discussing deliverables, sharing files, and keeping a full record of the conversation.

SecureSwap charges a 4% platform fee on completed deals: 2% is added to the deal amount and paid by the buyer, and 2% is deducted from the seller's payout. There is no fee if a deal is cancelled.

Buyers pay via Razorpay (UPI, cards, net banking). Funds are held by SecureSwap in escrow until the deal completes successfully.

Payouts are processed within 24 hours of deal completion. Bank transfers typically arrive in 2 to 3 business days.

UPI, debit and credit cards, and net banking via Razorpay. All transactions are in INR only.

If a deal is cancelled before completion (for example, a domain transfer fails or a dispute is resolved in the buyer's favour), the buyer receives a full refund.

Funds are held in escrow by SecureSwap, not by the other party. Payment is only released upon verified delivery, so your money is always accounted for.

Bank details are encrypted with AES-256, passwords are hashed with bcrypt, and all connections run over HTTPS. SecureSwap does not use tracking cookies.

Either party can raise a dispute with a reason and supporting evidence. SecureSwap reviews the case and mediates a resolution based on the evidence provided.

Funds remain locked in escrow. For domain deals, an automatic refund kicks in after 7 days. For freelance deals, you can raise a dispute and SecureSwap will mediate.

Yes. Every action in a deal is logged, including state changes, payments, messages, and dispute submissions. This record is available to both parties and to SecureSwap for dispute resolution.